Who should a US or Canadian customer contact if they want to return a chemistry consumable product back to Waters for a credit? - WKB241649
Article number: 241649
ENVIRONMENT
- Chemistry
- Consumables
- Return
- Credit
ANSWER
If the item has NOT been opened and there is no customer writing on the product box and there are no customer labels added to the product box:
- Call Customer Service: 1-800-252-4752 x8365
- Or email Customer Service: customerservice@waters.com
If the item has been opened or there is customer writing on the product box or there is a customer label added to the product box:
- Call the Chemistry Expert Center: 1-888-2WATERS (888-292-8377)
- Or email the Chemistry Expert Center: Chemistry_Technical_Service@Waters.com
ADDITIONAL INFORMATION